Shipping Policy |
Order Processing and Shipping
We do our best to fulfill orders in an expeditious manner. Our goal is to process all individual orders within two business days of receipt and will ship according to the method selected at Checkout. Express orders must be placed by 12:00 p.m. CST Monday-Friday (excluding holidays) or they ship the next business day. Weekend delivery is not available. Larger quantity orders may take longer to fulfill.
Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM CDT, excluding holidays). If we encounter any problems processing or shipping your order, we will contact you within two business days. Orders will be held waiting for your response.
Acadental offers three shipping and handling options for U.S. orders (international shipping times and rates may vary by country): Shipping Options for the Contiguous U.S., Alaska & Hawaii:
Shipping Option | Contiguous U.S. | Alaska & Hawaii |
---|---|---|
Standard Delivery (3-5 Business Days) | 3-5 Business Days | 5-10 Business Days |
Domestic 2-Days | Up to 2 Business Days | Up to 2 Business Days |
Domestic Standard Overnight | 1 Business Day | 2 Business Days |
Most contiguous US orders are shipped via FedEx Ground Monday through Friday. On rare occasions we utilize the United States Postal Service (USPS) in an effort to provide the best service for our customer. Alaska and Hawaii may be shipped via USPS (Priority or Express). All packages EXCEPT ground/standard deliveries may require a signature. Acadental may contact you to collect additional funds if the cost of the shipment exceeds the price quoted during checkout. A signature release is not required for FedEx. If a signature is required, please notify Acadental immediately upon placement of your order. A nominal fee for a signature may be incurred. Acadental is NOT responsible for lost or stolen packages.
Packages will be delivered according to the SHIPPING METHOD selected. Acadental is not responsible for any delayed deliveries incurred by the shipper or responsible for any damages during shipment. If a package is lost, you must notify Acadental within 30 days from the ship date and we will facilitate the issue between the customer and the shipper. If the shipper will not replace the lost package, you may need to order and pay for a product replacement. No Saturday, Sunday or holiday deliveries. Acadental will use shipping address entered by purchaser. Before processing order, please ensure you have listed the correct shipping address, including an email address, so that we can provide a tracking number for your reference. Please note, at this time we are unable to ship-to P.O. Box addresses.
The USPS is our recommended international method of shipping, when possible. Delivery times and rates may vary by country. The USPS requires an exact ship-to address, postal code (if there is one), and a ship-to phone number. Furthermore, International orders are subject to Duties, Customs and Value Added Taxes. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. These charges MUST be paid upon receipt of your order from the shipper.
For any product damaged or lost in transit, purchaser must notify Acadental by emailing sales@acadental.com within ten (10) business days from receipt of damaged products, a short shipment, or not receiving an expected order.
Returns
At Acadental, we do our best to provide the best possible products and service to meet our customers' needs. You may return any unused product within 30 days of the invoice date for a full refund. Product exceptions include special order items, M200, M300, M400, and M500 type replacement teeth, and post mounts, for which all sales are final. Dealers and wholesalers will be assessed a 15% restocking fee for returns 31-60 days.
A return authorization form with return authorization number (RA#) and a copy of the original invoice MUST accompany all returns. To arrange for a return and receive a return authorization number, you must email us at sales@acadental.com The return authorization number must be clearly displayed on the outside of the package when shipped or the package may be returned to shipper. Postage must be pre-paid. Acadental will not accept returns that have arrived COD.
All products must be returned UNMARKED and IN ORIGINAL, UNOPENED, SEALED PACKAGING and the products(s) must be in unused condition without any markings. All returned merchandise will be inspected, and any merchandise returned in unacceptable condition will NOT be eligible for credit. Ensure the merchandise being returned is carefully packaged. Insurance is highly recommended. We cannot be responsible for returned merchandise that arrives damaged due to improper packing. Upon receipt of the returned items, they will first be checked to ensure the return criteria has been met, and if so, Acadental will exchange, refund, or issue a credit within 30 days.
We suggest that when shipping the product(s) back to Acadental, customers should choose the same shipper who delivered the product, as well as insure the item for full value. Keep a copy of your shipping receipt until you have received credit for your return. Acadental is not responsible for shipment of returned items.
If the item was originally paid for by check or money order, the customer will be mailed a check for the amount of the item and any applicable taxes that were paid within 30 days. If the item was originally paid for by credit card, a credit will be issued to the same credit card account that the purchase was made for the amount of the item and any applicable taxes that were charged. Shipping and handling costs will not be reimbursed.
Shipment Related Loss or Damage
Although the shipper is responsible for all items lost or damaged during shipping, if you receive a damaged item, please contact Acadental at sales@acadental.com immediately so that we may notify the shipper. A digital photo of the damage and the actual date of occurrence may help expedite your claim. Acadental will work with the shipper on your behalf regarding any claims. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item. Additionally, Acadental has the right to refuse any return request due to shipping damage if the problem was not reported within a week of receipt or not returned within two weeks of reporting the problem, if requested.
In the event that you require the product replaced before the shipper pays the loss or damage claim, which may take up to two weeks, Acadental will require payment for the replacement items and re-shipment in the event the shipper denies the claim filed on your behalf. If the shipper pays the claim, Acadental will refund the amount that was charged.
Warranties
Acadental warrants to the original purchaser that all products purchased will be free from defects for 30 days from the date of purchase. During the warranty period, Acadental will repair or replace any defective part with like replacement part or kit at no cost to bearer.
Warranty replacement will be performed at the original place of purchase and such replacement will be warranted for 30 days upon receipt of the product. The original purchaser will bear all shipping/transportation charges to and from the place of purchase. Written notice of any defect in parts or workmanship must be received by Acadental before the expiration of the warranty period. This warranty is not transferable and proof of purchase is required. This limited warranty covers normal use. Acadental does not warrant any damage resulting from misuse, improper maintenance, temperature, dust, humidity, alterations or modifications, electrical power, spills, misuse or deliberate abuse.
Pricing
Due to market conditions, prices are subject to change.
Your Privacy |
Questions about this Privacy Statement
If you have any questions or comments about this Privacy Statement, ACADENTAL’s privacy practices, or if you would like us to update information or preferences you provided to us, please contact us at
Email: techsupport@acadental.com with “FAO: Data protection officer” in the subject header (the “Data Protection Contact”),
Web: www.acadentaldigital.com and use the information on the “Contact Us” page,
Telephone: (913) 384-7390
Types of Personal Data we may process:
In the European Union (EU), “personal data” is defined very broadly and includes any information relating to a natural person, who can be identified, directly or indirectly, from data that we hold about them or from data that is combined with other information. It may include data relating to our employees, customers, contractors or the staff of our suppliers or website users.
Purposes for which we process Personal Data
Legal ground for processing the Personal Data
Disclosure of information relating to data subjects
Security measures used to protect the Personal Data
International transfer of Personal Data
Retention of Personal Data
Data subject rights
Public areas
Links to other websites
Updates to our Privacy Statement
Cookies/tracking statement
A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive, mobile phone or other device. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered through our websites may not function properly if your cookies are disabled.
The following are examples of cookies that mat may be used on our websites:
When you visit a page of our website that contains a social, video or other plugin, your browser establishes a direct connection to the server for that plugin, and provides them with the information that you have accessed the corresponding page of our website. If you are logged into that service as well, your visit can be connected to your account with that service. Therefore, if you interact with the plugins, for example by clicking “Like,” or entering a comment, the corresponding information is transmitted from your browser directly to that party. Your interaction with those services are governed by their applicable privacy policy and other policies which can be located on their websites.
Consent
California
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. If you are a California resident and would like information identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and the contact information for such affiliates and/or third parties, please submit a written request using the contact details at the beginning of this Privacy Statement.