Shipping Policy

Order Processing and Shipping

We do our best to fulfill orders in an expeditious manner. Our goal is to process all individual orders within two business days of receipt and will ship according to the method selected at Checkout. Express orders must be placed by 12:00 p.m. CST Monday-Friday (excluding holidays) or they ship the next business day. Weekend delivery is not available. Larger quantity orders may take longer to fulfill.

Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM CDT, excluding holidays). If we encounter any problems processing or shipping your order, we will contact you within two business days. Orders will be held waiting for your response.

Acadental offers three shipping and handling options for U.S. orders (international shipping times and rates may vary by country): Shipping Options for the Contiguous U.S., Alaska & Hawaii:

Shipping Option	Contiguous U.S.	Alaska & Hawaii
Standard Delivery (3-5 Business Days)	3-5 Business Days	5-10 Business Days
Domestic 2-Days	Up to 2 Business Days	Up to 2 Business Days
Domestic Standard Overnight	1 Business Day	2 Business Days

Most contiguous US orders are shipped via FedEx Ground Monday through Friday. On rare occasions we utilize the United States Postal Service (USPS) in an effort to provide the best service for our customer. Alaska and Hawaii may be shipped via USPS (Priority or Express). All packages EXCEPT ground/standard deliveries may require a signature. Acadental may contact you to collect additional funds if the cost of the shipment exceeds the price quoted during checkout. A signature release is not required for FedEx. If a signature is required, please notify Acadental immediately upon placement of your order. A nominal fee for a signature may be incurred. Acadental is NOT responsible for lost or stolen packages.

Packages will be delivered according to the SHIPPING METHOD selected. Acadental is not responsible for any delayed deliveries incurred by the shipper or responsible for any damages during shipment. If a package is lost, notify Acadental and we will facilitate the issue between the customer and the shipper. If the shipper will not replace the lost package, you may need to order and pay for a product replacement. No Saturday, Sunday or holiday deliveries. Acadental will use shipping address entered by purchaser. Before processing order, please ensure you have listed the correct shipping address, including an email address, so that we can provide a tracking number for your reference. Please note, at this time we are unable to ship-to P.O. Box addresses.

The USPS is our recommended international method of shipping, when possible. Delivery times and rates may vary by country. The USPS requires an exact ship-to address, postal code (if there is one), and a ship-to phone number. Furthermore, International orders are subject to Duties, Customs and Value Added Taxes. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. These charges MUST be paid upon receipt of your order from the shipper.

For any product damaged or lost in transit, purchaser must notify Acadental by emailing sales@acadental.com within ten (10) business days from receipt of damaged products, a short shipment, or not receiving an expected order.

Returns

At Acadental, we do our best to provide the best possible products and service to meet our customers' needs. You may return any unused product within 30 days of the invoice date for a full refund. Product exceptions include special order items, M200, M300, M400, and M500 type replacement teeth, and post mounts, for which all sales are final. Dealers and wholesalers will be assessed a 15% restocking fee for returns 31-60 days.

A return authorization form with return authorization number (RA#) and a copy of the original invoice MUST accompany all returns. To arrange for a return and receive a return authorization number, you must email us at sales@acadental.com The return authorization number must be clearly displayed on the outside of the package when shipped or the package may be returned to shipper. Postage must be pre-paid. Acadental will not accept returns that have arrived COD.

All products must be returned UNMARKED and IN ORIGINAL, UNOPENED, SEALED PACKAGING and the products(s) must be in unused condition without any markings. All returned merchandise will be inspected, and any merchandise returned in unacceptable condition will NOT be eligible for credit. Ensure the merchandise being returned is carefully packaged. Insurance is highly recommended. We cannot be responsible for returned merchandise that arrives damaged due to improper packing. Upon receipt of the returned items, they will first be checked to ensure the return criteria has been met, and if so, Acadental will exchange, refund, or issue a credit within 30 days.

We suggest that when shipping the product(s) back to Acadental, customers should choose the same shipper who delivered the product, as well as insure the item for full value. Keep a copy of your shipping receipt until you have received credit for your return. Acadental is not responsible for shipment of returned items.

If the item was originally paid for by check or money order, the customer will be mailed a check for the amount of the item and any applicable taxes that were paid within 30 days. If the item was originally paid for by credit card, a credit will be issued to the same credit card account that the purchase was made for the amount of the item and any applicable taxes that were charged. Shipping and handling costs will not be reimbursed.

Shipment Related Loss or Damage

Although the shipper is responsible for all items lost or damaged during shipping, if you receive a damaged item, please contact Acadental at sales@acadental.com immediately so that we may notify the shipper. A digital photo of the damage and the actual date of occurrence may help expedite your claim. Acadental will work with the shipper on your behalf regarding any claims. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item. Additionally, Acadental has the right to refuse any return request due to shipping damage if the problem was not reported within a week of receipt or not returned within two weeks of reporting the problem, if requested.

In the event that you require the product replaced before the shipper pays the loss or damage claim, which may take up to two weeks, Acadental will require payment for the replacement items and re-shipment in the event the shipper denies the claim filed on your behalf. If the shipper pays the claim, Acadental will refund the amount that was charged.

Warranties

Acadental warrants to the original purchaser that all products purchased will be free from defects for 30 days from the date of purchase. During the warranty period, Acadental will repair or replace any defective part with like replacement part or kit at no cost to bearer.

Warranty replacement will be performed at the original place of purchase and such replacement will be warranted for 30 days upon receipt of the product. The original purchaser will bear all shipping/transportation charges to and from the place of purchase. Written notice of any defect in parts or workmanship must be received by Acadental before the expiration of the warranty period. This warranty is not transferable and proof of purchase is required. This limited warranty covers normal use. Acadental does not warrant any damage resulting from misuse, improper maintenance, temperature, dust, humidity, alterations or modifications, electrical power, spills, misuse or deliberate abuse.

Pricing

Due to market conditions, prices are subject to change.

Your Privacy

Shipping Policy ↑

Questions about this Privacy Statement

If you have any questions or comments about this Privacy Statement, ACADENTAL’s privacy practices, or if you would like us to update information or preferences you provided to us, please contact us at

Email: techsupport@acadental.com with “FAO: Data protection officer” in the subject header (the “Data Protection Contact”),

Web: www.acadentaldigital.com and use the information on the “Contact Us” page,

Telephone: (913) 384-7390

Types of Personal Data we may process:

The types of personal information we may hold about you include:

Contact information (such as name, postal or email address, and phone number);
Business contact information (such as job title, department and name of organization);
Payment details (including payment card number, expiration date, and billing address);
Shipping information (including the shipping address and phone number);
Username and password for the account you may establish on our website;
Content (such as photographs and comments);
Information generated by us in the course of managing our relationship with you, such as a history of our interactions with you, your purchases from us and information about your use of our products;
Other information (such as demographic data, and shopping behaviour and preferences).

In the European Union (EU), “personal data” is defined very broadly and includes any information relating to a natural person, who can be identified, directly or indirectly, from data that we hold about them or from data that is combined with other information. It may include data relating to our employees, customers, contractors or the staff of our suppliers or website users.

Purposes for which we process Personal Data

ACADENTAL needs to process a certain amount of Personal Data about you for a variety of purposes. ACADENTAL will only process your Personal Data in accordance with applicable law which may include:

Manage our business relationship with you, for example: (i) process your transaction; (ii) manage and maintain your account with us; (iii) respond to your questions and comments and provide customer support;
Marketing, advertising and public relations,for example: (i) marketing our business and products to you; (ii) provide you with information you have requested about our company, our products and our services; (iii) provide you with information about, or samples of, our product range for marketing purposes; (iv) contact you through email, telephone or postal mail; (v) tailor your experience on our website by providing content that is relevant to your interests and geographic region;
Maintenance and statistics, for example: (i) help diagnose problems with our server; administer the website, and compile broad statistical data; (ii) update and maintain our website;
Recruitment purposes, for example; (i) evaluate your interest in employment and contact you regarding possible employment with ACADENTAL; (ii) process your application, monitor recruitment statistics, and comply with government reporting requirements; and
Compliance, legal, regulatory and ethical purposes, for example (i) enforce our Terms of Use or other legal rights; (ii) comply with applicable laws, regulations and requests from governmental agencies; (iii) and comply with industry standards and our policies;
Research and product development, for example we may use information about your experience using our products to help us improve our products.

Legal ground for processing the Personal Data

EU Data protection law requires us to have a legal basis before processing any Personal Data about you. The legal basis for us processing your Personal Data for the above purposes may be because: (i) you have provided your consent; (ii) it is necessary to for the performance of a contract with you; (iii) the processing is necessary for our compliance with a legal obligation; or (iv) the processing is in our legitimate interests of operating and promoting our business.

To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. In some circumstances, withdrawing your consent to ACADENTAL use or disclosure of your Personal Data will mean that you cannot take advantage of certain ACADENTAL products or services.

Disclosure of information relating to data subjects

We intend to keep your Personal Data confidential, in compliance with our legal obligations. We do not sell, rent, trade or otherwise disclose this information to third parties, other than as described in this Privacy Statement, for the purposes described above, or as we disclose to you at the time the data is collected. We may disclose your Personal Data in accordance with, and where permitted by, applicable law:

in order for us to comply with our legal obligations, e.g. where we are required to disclose certain information to tax authorities;
to protect the security or integrity of our business, including our databases and systems;
to any of our outsourced service providers, suppliers or distributors to facilitate the provision of contracted services or goods or to provide expanded services to our customers and website visitors, for example; outsource the processing of certain interactive website functions, administering email services, and running special promotions;
for the purposes of a joint venture, collaboration, financing, sale, merger, reorganization, change of legal form, dissolution or similar event; and
to any other third party where you have provided your consent.

Security measures used to protect the Personal Data

ACADENTAL will take appropriate physical, technical and organizational security measures designed to safeguard and secure any information you provide to us.

International transfer of Personal Data

We may disclose or transfer your Personal Data to a third party in countries outside the country in which it was originally collected for further processing in accordance with the purposes set out in section 2 above, in particular your Personal Data may be transferred throughout ACADENTAL. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by organizational, technical, contractual and/or other lawful means. You may be entitled under applicable law to receive a copy of the safeguards which we have put in place to protect your Personal Data and privacy rights; please get in touch with the Data Protection Contact for further information on how to exercise this right.

Retention of Personal Data

Your Personal Data will be retained for the duration of our business relationship and for a period of time thereafter as required by applicable local law or where we have a legitimate and lawful purpose.

Data subject rights

Data protection laws often provide individuals with numerous rights, including the right to: access, rectify, erase, restrict and object to the processing of, their Personal Data. Individuals may also have the right to lodge a complaint with the local data protection authority if they believe that their Personal Data is not being processed in accordance with applicable data protection law. If you would like to exercise any of these rights, please contact the ACADENTAL Privacy Office at techsupport@acadental.com. To assist us in responding to such requests in a timely fashion, please include the phrase “Privacy Rights Request” in the title of your message.

Data subjects may, where permitted by applicable law, request copies of their Personal Data. This is known as a subject access request or SAR.

If you would like to make a SAR, i.e. a request for copies of the Personal Data we hold about you, you may do so by writing to the Data Protection Contact whose details are provided above. The request should make clear that a SAR is being made. We may ask you to provide evidence of your identity if it is not clear.

Responding to a SAR can be a time consuming exercise. ACADENTAL may be able to get the information that you require more quickly if you are as specific as possible in your request. E.g., “I would like a copy of my Personal data contained in my website member account file” or if you would like a copy of a particular document it would be helpful if the document is described carefully, including the title, creation date, author and likely place of storage. This will help us to respond to your SAR as quickly as possible. You may be asked for further details to assist us if insufficient information is provided.

Public areas

This website may make chat rooms, careers, message boards, and/or news groups available to its users at various times. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas. Do not use these areas to post personal information about third parties.

Links to other websites

Our website may contain links to other websites. ACADENTAL is not responsible for the privacy practices or the content of unaffiliated third-party websites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any website you visit via a link from the website.

We may at any time in our sole discretion revise or update this Privacy Statement. We will indicate at the top of the Privacy Statement when it was most recently updated. All changes are effective immediately when they are posted and apply to all access to and use of the website thereafter.

Cookies/tracking statement

In order to collect certain data described in this Privacy Statement, we may use cookie technology on our website.

A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive, mobile phone or other device. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered through our websites may not function properly if your cookies are disabled.

The following are examples of cookies that mat may be used on our websites:

Strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for, like saving your job application, adding products to a cart, or checking out, cannot be provided.
Performance / analytic cookies. These cookies collect data about how visitors use our websites, including the country from which the visitor is accessing from. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. All data these cookies collect is aggregated and do not seek to personally identify you.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Our website may use social and video plugins such as those provided by Facebook, Twitter, Instagram, LinkedIn or YouTube, etc.

When you visit a page of our website that contains a social, video or other plugin, your browser establishes a direct connection to the server for that plugin, and provides them with the information that you have accessed the corresponding page of our website. If you are logged into that service as well, your visit can be connected to your account with that service. Therefore, if you interact with the plugins, for example by clicking “Like,” or entering a comment, the corresponding information is transmitted from your browser directly to that party. Your interaction with those services are governed by their applicable privacy policy and other policies which can be located on their websites.

When you visit our websites, we may allow some third parties (such as advertising networks and data analytics companies) to collect information about your online activities over time and across different websites. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. However, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, our websites currently do not alter their practices when they receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” visit www.allaboutdnt.com.

Consent

If necessary to comply with applicable law, we will ask for your consent to place cookies on your device. Once your consent has been provided, this message will not appear again when you revisit. If you, or another user of your computer, wish to withdraw your consent at any time, you can do so by altering your browser settings. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.com.

California

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Under the law, a business must either provide this information or permit California residents to opt in to, or opt out of, this type of sharing. If you are a California resident and would like information identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and the contact information for such affiliates and/or third parties, please submit a written request using the contact details at the beginning of this Privacy Statement.