Policies

Shipping Policy

We do our best to fulfill orders in an expeditious manner. Our goal is to process all individual orders within two business days of receipt and will ship according to the method selected at Checkout. Express orders must be placed by 12:00 p.m. CST Monday-Friday (excluding holidays) or they ship the next business day. Weekend delivery is not available. Larger quantity orders may take longer to fulfill.

Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM CDT, excluding holidays). If we encounter any problems processing or shipping your order, we will contact you within two business days. Orders will be held waiting for your response.

Acadental offers three shipping and handling options for U.S. orders (international shipping times and rates may vary by country): Shipping Option Contiguous U.S., Alaska & Hawaii:

Shipping OptionContiguous U.S.Alaska & Hawaii
Standard Delivery (3-5 Business Days) 3-5 Business Days 5-10 Business Days
Domestic 2-Days Up to 2 Business Days Up to 2 Business Days
Domestic Standard Overnight 1 Business Day 2 Business Day

Most contiguous US orders are shipped via FedEx Ground Monday through Friday. On rare occasions we utilize the United States Postal Service (USPS) in an effort to provide the best service for our customer. Alaska and Hawaii may be shipped via USPS (Priority or Express). All packages EXCEPT ground/standard deliveries may require a signature. Acadental may contact you to collect additional funds if the cost of the shipment exceeds the price quoted during checkout. A signature release is not required for FedEx. If a signature is required, please notify Acadental immediately upon placement of your order. A nominal fee for a signature may be incurred. Acadental is NOT responsible for lost or stolen packages.

Packages will be delivered according to the SHIPPING METHOD selected. Acadental is not responsible for any delayed deliveries incurred by the shipper or responsible for any damages during shipment. If a package is lost, notify Acadental and we will facilitate the issue between the customer and the shipper. If the shipper will not replace the lost package, you may need to order and pay for a product replacement. No Saturday, Sunday or holiday deliveries. Acadental will use shipping address entered by purchaser. Before processing order, please ensure you have listed the correct shipping address, including an email address, so that we can provide a tracking number for your reference. Please note, at this time we are unable to ship to P.O. Box addresses.

The USPS is our recommended international method of shipping, when possible. Delivery times and rates may vary by country. The USPS requires an exact ship to address, postal code (if there is one), and a ship to phone number. Furthermore, International orders are subject to Duties, Customs and Value Added Taxes. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to. These charges MUST be paid upon receipt of your order from the shipper.

For any product damaged or lost in transit, purchaser must notify Acadental by emailing sales@acadental.com within ten (10) business days from receipt of receiving damaged products, a short shipment, or not receiving an expected order.

Returns

At Acadental, we do our best to provide the best possible products and service to meet our customers' needs. You may return any unused product within 30 days of the invoice date for a full refund. Product exceptions include special order items, M200, M300, M400, and M500 type replacement teeth, and post mounts, for which all sales are final. Dealers and wholesalers will be assessed a 15% restocking fee for returns 31-60 days.

A return authorization form with RA# and a copy of the original invoice MUST accompany all returns. To arrange for a return and receive a return authorization number, you must email us at sales@acadental.com The return authorization number must be clearly displayed on the outside of the package when shipped or the package may be returned to shipper. Postage must be pre-paid. Acadental will not accept returns that have arrived COD.

All products must be returned UNMARKED and IN ORIGINAL, UNOPENED, SEALED PACKAGING and the products(s) must be in unused condition without any markings. All returned merchandise will be inspected, and any merchandise returned in unacceptable condition will NOT be eligible for credit. Ensure the merchandise being returned is carefully packaged. Insurance is highly recommended. We cannot be responsible for returned merchandise that arrives damaged due to improper packing. Upon receipt of the returned items, they will first be checked to ensure the return criteria has been met, and if so, Acadental will exchange, refund, or issue a credit within 30 days.

We suggest that when shipping the product(s) back to Acadental, customers should choose the same shipper who delivered the product, as well as insure the item for full value. Keep a copy of your shipping receipt until you have received credit for your return. Acadental is not responsible for shipment of returned items.

If the item was originally paid for by check or money order, the customer will be mailed a check for the amount of the item and any applicable taxes that were paid within 30 days. If the item was originally paid for by credit card, a credit will be issued to the same credit card account that the purchase was made for the amount of the item and any applicable taxes that were charged. Shipping and handling costs will not be reimbursed.

Please note these exceptions to our return policy: Equipment: Sales of special order items and post mounts are final and returns are NOT allowed.

Shipment Related Loss or Damage

Although the shipper is responsible for all items lost or damaged during shipping, if you receive a damaged item, please contact Acadental immediately so that we may notify the shipper. A digital photo of the damage and the actual date of occurrence may help expedite your claim. Acadental will work with the shipper on your behalf regarding any claims. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item. Additionally, Acadental has the right to refuse any return request due to shipping damage if the problem was not reported within a week of receipt or not returned within two weeks of reporting the problem, if requested.

In the event that you require the product replaced before the shipper pays the loss or damage claim, which may take up to two weeks, Acadental will require payment for the replacement items and re-shipment in the event the shipper denies the claim filed on your behalf. If the shipper pays the claim, Acadental will refund the amount that was charged.

Warranties

Acadental warrants to the original purchaser that all products purchased will be free from defects for 30 days from the date of purchase. During the warranty period, Acadental will repair or replace any defective part with like replacement part or kit at no cost to bearer.

Warranty replacement will be performed at the original place of purchase and such replacement will be warranted for 30 days upon receipt of the product. The original purchaser will bear all shipping/transportation charges to and from the place of purchase. Written notice of any defect in parts or workmanship must be received by Acadental before the expiration of the warranty period. This warranty is not transferable and proof of purchase is required. This limited warranty covers normal use. Acadental does not warrant any damage resulting from misuse, improper maintenance, temperature, dust, humidity, alterations or modifications, electrical power, spills, misuse or deliberate abuse.

Pricing

Due to market conditions, prices are subject to change.

Privacy Policy

Your privacy is very important to all of us at Acadental, Inc., a Kansas corporation. We have established this privacy policy (“Privacy Policy”) to explain to you how your personal information is protected, collected and used. Personal information is information about you that is personally identifiable, such as your name, address, phone number, and email address, that is not otherwise publicly available (“Personal Information”). The privacy practices of this Privacy Policy apply to our services and products available through this website, including any platforms accessible through this website, and any mobile applications offered by Acadental (collectively, the “Site”). By visiting this Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access this Site. From time to time, Acadental may modify this Privacy Policy and post such modifications here on this Site. Your use of this Site after any such modification constitutes your acceptance of the modified Privacy Policy. By submitting Personal Information to us through this Site, you expressly consent to our use and disclosure of your Personal Information in accordance with this Privacy Policy.

Information Collection & Use

Acadental collects Personal Information from you through the Site to allow us to provide access to services and products that most likely meet your needs and preferences. We only collect Personal Information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site and “opt-out” from providing us with any Personal Information. Once you agree to provide us with Personal Information, you are no longer anonymous to us. If you choose to purchase and use our services through this Site, we may require you to provide contact and identity information, billing information and other Personal Information as indicated on the forms throughout the Site. In the event that you select a monthly recurring subscription, you authorize Acadental to maintain your credit card and billing information and to charge you monthly as indicated on the Site during the subscription process. You understand and agree that Acadental will not send you monthly invoices or bills. Where possible, we indicate which fields are required and which are optional. You always have the option to not provide information by choosing not to use or purchase a particular service. You may always cancel your subscription by following the links throughout the Site. Upon cancellation of your subscription, Acadental will cease authorizing further monthly recurring charges, as applicable.
Under some circumstances we may require some additional financial information. We use your financial information, including credit card information, to verify the accuracy of your name, address and other information, as well as to bill you for your use of our services and products.

We may track certain information based upon your behavior on the Site. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand our customers. This information may include, but may not be limited to, the URL that you just came from, which URL you go to next, your computer browser information, and your IP address. If you choose to post messages on this Site or leave feedback for other customers, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect and retain such information in a file specific to you.

Use of Your Personal Information

We use your Personal Information, including your email address, to facilitate your registration and the subscription by you of our services upon your request and purchase, or the purchase of our services by third parties on your behalf. We use your Personal Information, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; collect subscription fees owed; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Use Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes. We may compare and review your Personal Information for errors, omissions and for accuracy.

You agree that we may use your Personal Information, including your email address, to improve our marketing and promotional efforts, to analyze site usage, to improve our content and product offerings, and to customize the Site’s content, layout, and services. You further agree that we may use your name, school name, and any images uploaded to the Site in a searchable database to allow other users or third parties to search for that information and purchase our services on your behalf. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site and our products.

Communications from the Site

We may occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we provide you a way to unsubscribe from each of these communications. If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each such communication or by contacting us.

You will be notified when your Personal Information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if access to our services and products is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account and subscription for our products.

Information Sharing and Disclosure

As a matter of policy, we do not sell, rent or share any of your Personal Information, including your email address, to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your Personal Information may be disclosed in the normal scope of business to provide our services and products to customers:

External Service Providers: There may be separate services offered by third parties that we refer to as external service providers that may be complementary to your use of the Site. If you choose to use these separate services or products, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy. We do not disclose your Personal Information, including your email address, to external service providers unless you provide your explicit consent. With your consent we may provide some of your Personal Information to the external service provider offering such services, for your convenience. To prevent our disclosure of your Personal Information to an external service provider, you can decline such consent or simply not use their services or products. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

Internal Service Providers: We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you and therefore we may provide some of your Personal Information, including your email address, directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Acadental related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. If you provide additional information to an internal service provider directly, then their use of your Personal Information is governed by their applicable privacy policy.

Legal Requests: Acadental cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you, other users, and Acadental from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, username history, and fraud complaints without a subpoena. Without limiting the above, in an effort to respect your privacy, we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss, or report suspected illegal activity.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other Personal Information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose Personal Information, including your email address, to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your Personal Information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should neither rely upon nor expect, that your Personal Information or private communications will always remain private.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp.. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information. We track trends in users’ usage and volume statistics to create a more efficient and usable site and offerings, and to determine areas of the site or our services that could be improved to enhance the user and customer experience. Log files are used on the Site, and in any link to the Site from an email.

Cookies and Related Technologies

When you use this Site, we collect certain information by automated or electronic means, using technologies such as cookies, browser analysis tools, and web server logs. As you use this Site, or our applications, your browser and other electronic devices communicate with servers operated by us and our services providers to coordinate and record the interactivity and fill your requests for services and information.
The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or mobile devices, which are then transmitted back to this Site by your computers or mobile devices. These servers are operated and the cookies managed by us or our service providers.

For example, when you visit this Site, Acadental and our service providers may place cookies on your computers or mobile devices. Cookies allow us to recognize you when you return, and track and target your interests in order to provide a customized experience. They also help us provide a customized experience and help us to detect certain kinds of fraud. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account and preferences.

Some cookies are temporary, whereas others may be configured to last longer. “Session” cookies are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases session cookies once you exit your browser. “Persistent” cookies are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser. We use persistent cookies for a number of purposes, such as retrieving certain information you have previously provided, and storing your preferences.

Manage Your Security Settings

You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.

You may manage how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

Links to Other Sites

This Site may contain links to other sites that are not owned or controlled by Acadental. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies only to information collected by this Site.

Comments or Discussion Forums

If you use a forum or comment section on the Site, you should be aware that any personally identifiable information that you submit, including your name and email address, can be read, collected, or used by other users of the Site, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit on this Site.

Accessing and Correcting Personally Identifiable Information

If you want to update or delete your contact information, terminate your subscription, or have other questions or requests, please contact us at [Insert Email]. While we are ready to assist you in managing your subscriptions, and closing your account, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases for financial reporting and compliance reasons.

Security

We follow generally accepted industry standards to protect Personal Information, including your email address, submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Secure Credit Card Transactions

You can use your credit card securely on this Site. We have partnered with Authorize.Net to offer safe and secure credit card and electronic check transactions to you.

The Authorize.Net Payment Gateway account manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). Authorize.Net adheres to strict industry standards for payment processing, including:

  • 1 . 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions;
  • 2 . Industry leading encryption hardware and software methods and security protocols to protect customer information; and Compliance with the Payment Card Industry (PCI) Data Security Standard.

Notice to Residents of Countries outside the United States of America

Personal Information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. By providing us with Personal Information, you consent to this transfer. We will protect the privacy and security of Personal Information according to this Privacy Policy, regardless of where it is processed or stored.

Changes in this Privacy Statement

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.